Shipping & Returns

WHERE DO WE DELIVER ?

We regularly deliver to most countries worldwide. You can see the full list in the cart when you checkout. This is limited only by the availability of services provided by our payment and courier partners in a country. If your country is not currently available in the cart, we're unable to make exceptions - but please do check back at a later date.

 

WHAT IS YOUR ORDER TURNAROUND TIME ?

  • Apparel : 3-5 working days
  • Artwork : 2-3 weeks (made to order, depends the artwork)

 

WHICH SHIPPING METHODS ?

When placing your orders for fulfilment with Contraband. you'll have three different shipping options: Standard, Recorded and Courier. Each has its pros and cons, and ultimately it's up to you which method you ship with. 

Standard shipping (Royal Mail)

This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days 
  • Everywhere else - 7 to 10 working days

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.

Delivery Estimates:

  • UK - 1 to 3 working days
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days

Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.

Delivery estimates:

  • UK - next working day
  • EU - 3 to 5 working days
  • Everywhere else - 5 to 7 working days

 

WHAT IS THE SHIPPING COST ?

Shipping costs are based on the weight of your parcel, the shipping method and the destination it's being shipped to. All parcels heavier than 0.4kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option. 

 

WHAT HAPPENS IF MY ORDER DOESN'T ARRIVE ?

All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Inkthreadable. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit. 

Royal Mail :

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.

DPD :

All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution.

 

DO YOU ACCEPT RETURNS OR EXCHANGES ?

Unless there is a fault with the item we don’t accept returns or exchanges, and we recommend to check out the size chart before if you are not sure.

 

WHAT DO I DO IF THE PRODUCT IS FAULTY ?

Whilst rare, it does occasionally happen. Simply email the sales team with a photo and description of the fault and we’ll arrange a replacement or refund.